Terms & Conditions

General: 

By booking a service, the client has carefully read and fully understood the Terms and Conditions that follow  and  agrees to be bound by these terms and conditions  that govern the relationship between the client and Smartourism Srl, the cancellation policy and limitations of liability. 

The Legal company name is. Smartourism Srl, Licensed Travel Agency and Tour Operator in Siena, whose registered office is located in Via della Sapienza n 10, 53100, Siena (Italy)

Smartourism Srl  carries out the tours on the basis of the administrative authorisation of the Siena Provincial
Authority, DIA dated ……

 1 Booking

Reservations are always mandatory and have to be made:

• online, on our web sites or social media pages; 

• through a direct contact with the tour operator.

The reservation is to be considered successfully completed  when Smartourism srl Tour Operator has confirmed the booking via an e-mail containing the tour vouchers with information about the meeting point, time  and the terms and conditions of the tour company.  If the client hasn’t received any email , it is required to contact the tour operator.   Details of the offer are also included in the notes  displayed before the contract subscription, or in other communication tools, 

It is the responsibility of the client to check the booking has gone through.
In case the tour or service requires a minimum number of participants, Smartourism srl Tour Operator reserves the right to delete the tour if the requested minimum number of participants has not been achieved.                        In this case the client will always be informed via email not later than 48h prior the tour, in order to organize alternative activities or to cancel the booked  tour.

Children under 18 must always be accompanied by at least one adult. 

If you need to transport a wheelchair please specify this at the time of booking.

If you need a child seat please specify this at the time of booking.

2  Payments

The online booking system of the tour operator is powered by an authorized agent called ……… All online credit card payments will appear on the customer’s credit card statement as paid to …., same as the refund.

 If  the client’s credit cards is not accepted, she/he is required to contact the tour operator directly to complete the booking procedure.

An online booking fee of 5% is applied to all bookings made online by credit card. This fee is not refundable.

The Company is not responsible for any charges applied to credit card transactions or conversion rates and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.

Day tours

Last minute booking 

3 Responsibilities

It is the participant responsibility to show up at the correct time and location for departure. It is always the client responsibility to contact the Tour Operator if she/he is running late.

If the client misses a tour as a result of delay, no refund will be possible.

If the customer wish to reschedule the same day tour to a different date, the full amount of the tour must be repaid.

The organization cannot accept responsibility for damage caused by third parties or for reasons beyond their control and  cannot be held responsible for the loss, theft or damage of personal belongings during tours regardless of the circumstances. Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

4 Cancellation policy and penalties

• Cancellations must always  be made in writing (via email)
• Canceled reservations will be charged as follows:

  –   100% refund is due of the total amount if the renunciation is given to Smartourism srl within xxx

    days before the starting of the booked services. Under those circumstances, the Tour Operator allows the clients to receive a full refund of the amount paid less administration fees or, as an alternative, a transfer to another tour 

– If the renunciation is communicated to Smartourism 7 days before the day tour, the 20% of the  total tour price will be charged, in order to cover the costs of the services.

– No refund is due if the renunciation is given to Smartourism within 7 days or less before the starting of the booked services. The 100% of the total price will be charged

 -No refund is due if the renunciation is given the day of the departure. The 100% of the  total price will be charged

 – No refund is due to participants who decide to interrupt the tour or their services already started. The 100% of the total price will be charged

For online bookings, the money will be refunded directly back in the card used to book except for the credit card  fee (5%) which is not refundable.

5  Modification or cancellation before departure by the Tour Operator

If  Smartourism srl Tour Operator, gives written communication of its impossibility to supply one or more services  before the departure, , the consumer will have the right to choose:

•  another tour day of the same quality or superior without any additional costs

•  an inferior tour day  with the restitution of the difference in price
•  a voucher valid to use for 18 months 
• A refund of the price already paid within 7 working days from the moment of the rescission or cancellation, if the cancellation is depending on circumstances not imputable to the customer.  

 6    Modification or cancellation after departure by the Tour Operator

In case that after the departure the organizer cannot grant, for any reason (excluding circumstances depending on the customer) an essential part of the services included, alternative solutions will be provided to the consumer without extra-charges:

• If the value of the supplied services is lower than the value of the estimated ones, the value of the difference will be refunded.
•  In case no alternative solution is possible, or the solution offered by the organizer has been refused by the customer for serious and justified reasons, the organizer will provide. For…….. ?

  7     Weather, environmental conditions 

Smartourism srl may not be held responsible for events which are totally out the the tour operator control, bye way of example:

• delay, deviation, or cancellation due to weather conditions, traffic and national strikes 

No trip may be canceled or changed by the client at any time on the basis of weather conditions if they are not considered by the company an obstacle to the tour. This will cause a complete loss of the tour booked with no refund.

Smartourism srl reserves the right to cancel the day tours when the weather conditions are considered to be dangerous for the client’s safety. As consequence of that, the organizer will grant alternative solutions 

• another tour day of the same quality or superior without any additional costs;
• an inferior tour day  with the restitution of the difference in price
• alternatively the full refund in the form of a voucher valid for 24 months or a refund of 50% of the tour value
  

8 Force majeure events

Any event or circumstance beyond the control of the Tour Operator, including, by way of example, earthquake, flood, fire, explosion storm warning, natural disaster, cyclone, tsunami ,acts of terrorism, political unrest, war or threat of war, riots or civil strife; failure or delays to scheduled transportation and the closure of airports or ports; pandemic, epidemic or health risk; governmental and administrative actions (including closure of borders and travel warnings and restrictions),  and other “cases of force majeure” that prevent the Tour Operator from guaranteeing  all the conditions, rights and duties of both the operator and the client, set out in the contract of the terms and conditions are no longer valid and falls under “.

The customer agrees  to receive a credit voucher of the amount spend for future bookings which can be used within 24 months from the issue date 

9  Transfer of bookings 

The customer can be replaced by a different person by giving written notice to Smartourism Srl:

• The organizer needs to be informed in writing, at least 2 working days before the fixed date, receiving at the same time a notice indicating the details (name and address) of the assignee; 
•  the substitute has to meet all the requirements for the fruition of the service  
• For some kinds of services, it may happen that a third party service supplier does not accept the modification. This non-acceptance will be immediately communicated and The Tour Operator will not be not responsible for the possible non-acceptance of the modification by third party service suppliers. 

 10 Special offers and discount

• Discounts and special offers cannot be accumulated.

• Promo codes cannot be used on already discounted tours. 

 11  Insurance

The excursions scheduled in the programme are covered by third-party insurance for the risks, the indemnity limits and the guarantees with xxxxx policy n.  

 12  Disputes /Place of jurisdiction / arbitration clause 

Smartourism Srl desires to maintain friendly relationships with its clients. Any complaint by the client must be communicated in writing to the organization staff .  We will do our best to resolve any issues that may arise . 

If the dispute in connection with this agreement cannot be solved friendly  or settled through negotiation , the parties agree first to try in good faith to settle the dispute by mediation. If mediation is not successful , any dispute or claim arising out shall be referred to  the Court in which the organizer is located.