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Terms & Conditions

Terms & Conditions



By booking a service, the client confirms to have carefully read and fully understood the Terms and Conditions that follow and agrees to be bound by these terms and conditions that govern the relationship between the client and ANDIAMO.IT by Smartourism Srl, the cancellation policy and limitations of liability.

The Legal company name is Smartourism Srl affiliated to the network GIV, Licensed Travel Agency and Tour Operator in Siena, whose registered office is located in Via della Sapienza n 10, 53100, Siena (SI), Italy- P.IVA e CF 06721360482 – Registro C.C.I.A.A AREZZO-SIENA, nr REA SI-206002- Policy R.C n.4385501, Europ Assistance – Guarantee Fund n. 2189, Fondo Vacanze Felici.
Smartourism Srl carries out the tours on the basis of the administrative authorisation of Regione Veneto
n. 0066556 dated 12/02/2021 and following amendments.

1 Booking

Reservations are always mandatory and have to be made:

  • online, on the ANDIAMO.IT website or social media pages;
  • through a direct contact with the tour operator.

The reservation is to be considered successfully completed when Smartourism srl Tour Operator has confirmed the booking via an email containing the vouchers with information about the meeting point, time and the terms and conditions of the booked service.
If the client does not receive an email, it is the client’s responsibility to contact the tour operator for confirmation of the service.

In case the tour or service requires a minimum number of participants, ANDIAMO.IT by Smartourism srl
Tour Operator reserves the right to cancel the tour if the requested minimum number of participants has not been achieved. In this case the client will always be informed via email not later than 48h prior the tour, in order to organize alternative activities or to cancel with full reimbursement the booked tour.

  • Children under 18 must always be accompanied by at least one adult.
  • If transportation for a pushchair, wheelchair or any other walking aids is required, please specify this at
    the time of booking.
  • If a child seat is required, please specify this at the time of booking.

2 Payments

The online booking system of the tour operator is powered by an authorized, secure online payment agent called Stripe. All online credit card payments will appear on the customer’s credit card statement as paid to ANDIAMO, as do any refunds issued.
If the client’s credit card is not accepted, the client is responsible to contact the tour operator directly to complete the booking procedure.
A booking fee of 5% is applied to all bookings made by credit card. This fee is not refundable.
ANDIAMO.IT is not responsible for any third party charges applied to credit card transactions or conversion rates and will not refund or return any fees charged by third parties and incurred during the
transaction of the tour cost.

Payment conditions:
FULL PAYMENT on booking

3 Responsibilities

The client is responsible to be present at the correct time and location for departure.
The client must contact the Tour Operator as soon as possible if she/he is delayed.
If the client misses a tour as a result of delay, no refund will be given.
Group tours will not wait for any client delays.
If a client wishes to change the tour date of a booked tour, it will be considered a new booking and the full amount will be due.
ANDIAMO.IT and its collaborators cannot accept responsibility for damage caused by third parties or for reasons beyond their control and cannot be held responsible for the loss, theft or damage of personal belongings during tours/transfers/services regardless of the circumstances.
Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable

4 Cancellation policy and penalties – Cancellations made by the client

Cancellations must always be made in writing (via email). Cancellations will be confirmed by email and it’s the client’s responsibility to make sure that the email is received.

Cancelled reservations will be charged a handling fee as follows:

  • up to 7 days before the date of service, 20% of the total price will be charged (80% will be refunded)
  • 7 days o less before the of date of service, 100% of the total price will be charged

Cancellations during the Palio celebrations (June 27-July 4 and August 11-August 18) will be charged a handling fee as follows:

  • up to 7 days before the date of service, 50% of the total price will be charged.
  • 15 days o less before the of date of service, 100% of the total price will be charged


5 Modification or cancellations made by the Tour Operator before departure

If ANDIAMO.IT – Smartourism srl Tour Operator, gives written communication of its impossibility to supply one or more services before the departure, the client will have the right to choose:

  •  another tour of the same standard costs
  •  an inferior tour with a refund of the price difference
  •  a voucher valid for 24 months from the issue date
  • a refund of the amount already paid,if the cancellation is depending on circumstances not imputable to the customer.

7 Weather, environmental conditions

Smartourism srl may not be held responsible for events which are totally out the the tour operators control, by way of example: delay, deviation, or cancellation due to weather conditions, traffic, national strikes and force majeure.

No trip may be canceled or changed by the client at any time on the basis of weather conditions if they are not considered by the company an obstacle to the tour. This will cause a complete loss of the tour
booked with no refund.

Smartourism srl reserves the right to cancel the day tours when the weather conditions are considered to be dangerous for the client’s safety. As consequence of that, the organizer will grant alternative

  •  another tour of the same standard costs
  •  an inferior tour with a refund of the price difference
  •  a voucher valid for 24 months from the issue date
  •  a refund of the amount already paid,if the cancellation is depending on circumstances not imputable to the customer.

8 Force majeure events

Any event or circumstance beyond the control of the Tour Operator, including, by way of example, earthquake, flood, fire, explosion storm warning, natural disaster, cyclone, tsunami ,acts of terrorism, political unrest, war or threat of war, riots or civil strife; failure or delays to scheduled transportation and the closure of airports or ports; pandemic, epidemic or health risk; governmental and administrative actions (including closure of borders and travel warnings and restrictions), and other “cases of force majeure” that prevent the Tour Operator from guaranteeing all the conditions, rights and duties of both the operator and the client, set out in the contract of the terms and conditions are no longer valid and falls under. The customer agrees to receive a credit voucher of the amount paid to use towards future bookings. Vouchers are valid for 24 months from the issue date.

9 Transfer of bookings

The client can be replaced by a different person by giving written notice to Smartourism Srl:

  •  The organizer needs to be informed in writing, at least 2 working days before the booked date of service, receiving at the same time a notice indicating the details (name and address) of the assignee;
  •  the substitute has to meet all the requirements for the fruition of the service
  •  for some services, it may happen that a third party supplier does not accept the modification. This non-acceptance will be immediately communicated and The Tour Operator will not be not responsible for the possible non-acceptance of the modification by third party service suppliers.

10 Special offers and discount

  • Discounts and special offers cannot be accumulated.
  • Promo codes cannot be used on already discounted tours.

11 Insurance

The tourist organization contracts are assisted by insurance policies or bank guarantees or issued by
Policy R.C n. 4385501- Europ Assistance
Guarantee Fund n. 2189- Fondo Vacanze Felici

12 Disputes -Place of jurisdiction – Arbitration clause

Smartourism Srl desires to maintain friendly relationships with its clients. Any complaint by the client must be communicated in writing to the organization staff immediately. Smartourism Srl will do its best to resolve any issues that may arise as they arise.
If the dispute in connection with this agreement cannot be solved friendly or settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation. If mediation is not successful, any dispute or claim arising out shall be referred to the Italian Courts.

13 Information pursuant to art. 13 of Legislative Decree 196/2003 and of art. 13 of Regulation (EU)2016/679

Pursuant to art. 13 of Legislative Decree 196/2003 (“Privacy Code”) and art. 13 of Regulation (EU) 2016/679,
laying down provisions for the protection of persons and other subjects regarding the treatment of personal data, we wish to inform you that the personal data you provide will be processed in compliance with the aforementioned law and the confidentiality obligations to which held by the undersigned company.

14 Mandatory communication pursuant to article 17 of the law no. 38/2006

“Italian law punishes crimes relating to prostitution and child pornography with imprisonment, even if committed abroad”